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Last Updated: 2 March 2025
At Game Host Bros, we are committed to providing high-quality game hosting services ("Services") and ensuring customer satisfaction. We understand that circumstances may arise where a refund is necessary, and this Refund Policy outlines our approach to such situations.
We offer a 7-day money-back guarantee for all new customers. If you're not satisfied with our services for any reason, you can request a full refund within 7 days of your initial purchase.
To qualify for a refund, you must complete BOTH steps within the 7-day period:
In your refund request, please include:
If you are experiencing any issues or need assistance with setting up your server, please contact our support team via a Support Ticket or Discord. We are here to help and resolve any concerns you may have.
We will review your request and, if it meets the criteria outlined in this Refund Policy, issue a refund accordingly. Approved refunds will be processed within 5-10 business days, depending on your payment provider. Please note that the timing of funds appearing in your account may vary based on your bank or payment processor’s policies.
After the 7-day money-back guarantee period has expired, we do not offer refunds for our Services. It is your responsibility to evaluate the quality and suitability of our Services during the initial 7-day period. Please note that we do not issue refunds for services if you forget to cancel. We provide ample notifications via email before any payment is processed to remind you of upcoming charges.
If you are dissatisfied with our Services after the 7-day money-back guarantee period, we encourage you to contact our support team to discuss your concerns. Initiating a dispute or chargeback with your payment provider is governed by our Terms of Service and may result in additional consequences, including a permanent ban from our Services.
Please be aware that any fees incurred by payment processors are non-refundable. These fees are separate from our Services and cannot be refunded by Game Host Bros.
We do not offer partial refunds or prorated refunds for unused service time, even within the 7-day money-back guarantee period. Refunds are issued in full only when the criteria outlined above are met.
We may update or modify this Refund Policy from time to time. Any changes will be posted on our website, and the "Last Updated" date will be revised accordingly. We encourage you to review this Refund Policy periodically to stay informed about our refund practices.
By using our Services, you acknowledge and agree to the terms of this Refund Policy.